1. INFORMATION WE COLLECT

We collect information you voluntarily provide when creating an account, ordering custom press-on nails, submitting sizing measurements, or contacting support:

• Contact & Account Information: Your name, email address, billing address, shipping address, and phone number.

• Custom Nail Sizing Profiles: Individual nail size numbers for left and right hands, shape and length selections, and fitting notes linked to your customer profile.

• Payment Data: Billing information and card details. All transactions are processed through encrypted, PCI-compliant payment gateways (Stripe / WooCommerce Payments). We never store or have access to your full credit card number or CVV on our servers.

• Order & Support History: Records of past orders, sizing kit delivery tracking, custom design requests, customer support messages, and guarantee claims.

• Automated Technical Data: Device IP address, browser type, operating system, and browsing activity gathered automatically via cookies to maintain cart contents and store session states.

2. HOW WE USE YOUR INFORMATION

Your personal data is used strictly to operate our custom nail business and deliver a seamless customer experience:

• Custom Production & Order Fulfillment: Hand-crafting your press-on sets using your submitted sizing profiles, dispatching free sizing kits, and shipping custom orders.

• Account Management: Maintaining your customer account dashboard so you can view past purchases, store sizing profiles, and track active orders.

• Customer Care & Guarantees: Processing “Fix-It Free” guarantee requests, answering fitting inquiries, and resolving delivery issues.

• Transactional Communications: Sending order receipts, shipping notifications with tracking links, and account status updates.

• Marketing Updates: Sharing announcements about new collection drops, seasonal releases, or special promotions (only if you explicitly opt in; you can unsubscribe at any time).

3. SHARING YOUR INFORMATION

We do not sell, rent, trade, or lease your personal information to third parties. We share data solely with trusted operational service providers essential to running our shop:

• Platform & Hosting Providers: WooCommerce and Hostinger power our website infrastructure and store account databases securely.

• Payment Processors: Encrypted payment gateways securely authorize all financial transactions.

• Postal & Shipping Carriers: Courier services (such as USPS or UPS) receive your name and shipping address to fulfill order deliveries.

• Analytics Tools: Site analytics tools (Google Site Kit) assist in analyzing aggregate traffic patterns to improve store performance.

4. COOKIES & TRACKING

Our website uses essential cookies to:

• Keep track of items added to your shopping cart while you browse.

• Keep you securely logged into your account portal during your session.

• Save site preferences and analyze site performance in the aggregate.

You may disable cookies through your browser settings, though doing so may disable cart and account login functionality.

5. DATA SECURITY & CONTROL

• Data Protection: We maintain administrative and technical safety controls to protect your data against unauthorized access, loss, or misuse.

• Access & Edits: You can view, edit, or update your personal contact details and saved sizing profile numbers anytime by logging into your account at opalprism.com/my-account.

• Account Deletion: You have the right to request full account or data deletion at any time by contacting customer support.

6. CONTACT INFORMATION

For questions regarding this Privacy Policy, your personal data, or account updates, contact us at:

• Business Name: Opal Prism LLC

• Email: opalprismllc@gmail.com

• Website: opalprism.com

sonal Information We Collect

When you visit or make a purchase from our store, we collect certain information about you to process your orders and provide a seamless shopping experience.

• Order Information: When you purchase custom press-on nails, we collect your name, billing address, shipping address, email address, phone number, and nail sizing details.

• Account Information: If you create an account on our website, we store your username, encrypted password, and order history for your convenience.

• Payment Information: Secure payment details (such as credit/debit card numbers or PayPal/Stripe tokens) are collected and processed directly by our third-party payment processors. We do not store full credit card details on our servers.

• Customer Support: Records of any communications, emails, or messages you send to us for support or custom inquiries.

Automatically Collected Information (Cookies & Analytics)

When you browse our website, certain technical information about your device and browser is collected automatically using cookies and similar tracking technologies.

• Device Data: Your IP address, browser type, time zone, and operating system.

• Usage Data: Pages you view, products you click on, and how you navigate our site.

• Cookies: Small data files stored on your device that help us remember your cart items, preferences, and login status. You can choose to disable cookies through your browser settings, though some site features may not function properly as a result.

How We Use Your Information

We use the information we collect to operate, maintain, and improve our business and provide you with our products. Specifically, we use your data to:

• Process and fulfill your custom press-on nail orders, including sending order confirmations, tracking updates, and shipping notifications.

• Manage your customer account and allow you to view past orders and saved sizing profiles.

• Communicate with you regarding customer service, inquiries, or updates to your orders.

• Send promotional emails, newsletters, or marketing updates about new collections (only if you have explicitly opted in; you can unsubscribe at any time).

• Prevent fraud, secure our website, and comply with legal obligations.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share your data only with trusted service providers who help us operate our business:

• Shipping Carriers: We share your name and shipping address with postal and courier services (such as USPS or UPS) to deliver your packages.

• Payment Processors: Secure payment gateways process your transactions safely.

• Platform & Hosting Providers: Services like WordPress, WooCommerce, and Hostinger power our website infrastructure.

Data Security

We implement reasonable security measures, including data encryption (SSL), to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location (such as Washington State), you may have the right to access, correct, or request the deletion of the personal information we hold about you. To exercise these rights, or if you have questions regarding your data, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted directly on this page with a revised “Last updated” date.

Contact Us

If you have questions, concerns, or complaints about our privacy practices, please reach out to us through our website’s Contact Me page.